Policies for ReturnsIf you need to return or exchange a purchase.
Celebrate Recovery Gifts wants you to be happy. Our priority is to establish lasting relationships with our customers and we will do every thing we can to make that happen.
If for any reason you are not satisfied with your purchase from Celebrate Recovery Gifts, please contact us immediately through our Contact Us page, email: [email protected] or by phone via Journeys of Life (412) 681-8755
For Domestic (USA) Shipments
We have carefully chosen our products and know you are going to love them. We will offer you 21 days to return any products you are not satisfied with. CRG will refund your purchase price, less shipping and a 15% restocking fee as long as you request a return authorization, For an exchange of equal or greater value there is no restocking fee. Here are the basic requirements for returns.
- You return the merchandise within 21 days from the purchase date.
- A return Authorization number is included
- The product returned is in original packaging and in saleable condition. Credit will not be issued for worn, used or damaged products.
- Personalized products can NOT be returned.
- Damage because of improper care, handling or packaging by you is not returnable.
- Greeting cards & magnets are not returnable.
- We are not responsible for any unseen shipping, lost shipments you send or imcorrect email attempts.
- We reserve the right to refuse returns/exchanges on items received by thecustomer in sellable condition and later damaged during return shipment.
For International Shipments
We do not accept returns of items shipped out of the contiguous US because of the expense in shipping for both parties unless the merchandise was defective. Please contact us: [email protected] should this situation arise.
Should the need arise to return merchandise you have purchased please:
- Return the merchandise within 21 days from the purchase date.
- Contact Celebrate Recovery Gifts via email. Tell us about the problem and request a Return Authorization Code. All returns MUST have a Return Authorization Code for processing.
- Include a copy of your packing list.
- Your money will be refunded, less the shipping charges, within 14 days of the date we receive your return as long as your return qualifies with the requirements listed above.
- We will only send you a return label if the package arrived to you damaged.
- Ship returns, insured, to Celebrate Recovery Gifts, 810 Bellefonte St, Pittsburgh, PA 15232